ISO 31101
ISO 31101 service robot application safety management consulting
ISO 31101 consulting helps organisations manage the safety of services delivered by robots in spaces used by people. Vosurein reviews the scope, existing processes and evidence, then helps define responsibilities, implementation steps and internal reviews to protect users and third parties.
Discuss ISO 31101 safety management consulting for robot services
For Your Business
Who this service is for and when to start
For organisations providing services with robots in spaces used by people. Start by identifying gaps and priorities where suppliers, site operators and maintenance providers have inconsistent responsibilities or change review procedures.
The Challenge
Common challenges faced by businesses
Robots operate normally in the test area but may encounter children, people with mobility issues, or changes in traffic flow upon entering a mall or hospital. If service suspension and resumption permissions are not agreed upon by the product supplier, site, and maintenance team, on-site personnel may not know when to take over manually.
Our Approach
Methods and applicable requirements
The edition covered is ISO 31101:2023, the first edition. Amendments to other standards do not automatically apply to it.
ISO 31101 addresses the safety management of robot services in unstructured spaces shared with people, such as restaurants, shopping centres and hospitals. It covers service management rather than robot product safety. Review applicability when equipment, sites or users change.
The following consulting tasks can be arranged to suit your needs.
Review current practices and scope
Identify gaps in services, systems, sites, relevant personnel, and procedures.
Risk and control planning
Organize service scenarios, risk assessment processes, control responsibilities, and improvement priorities.
Multi-party responsibility and cooperation
Define contractual responsibilities and communication arrangements among service operators, site operators, suppliers and maintenance providers.
Personnel and user communication
Plan personnel capabilities, training, user manuals, and on-site notification procedures.
Operation and maintenance management
Organize pre-activation checks, daily inspections, maintenance, service suspension, and resumption responsibilities and records.
Change and reassessment
Manage reviews after hardware and software updates, site configuration changes, and service content changes.
Abnormal conditions and incident management
Define human takeover, reporting, investigation responsibilities, coordinated response and improvement follow-up.
Internal review and improvement
Support system pilots, internal audits, management reviews and certification preparation.
Process
Consulting scope and process
Review service settings and users
Confirm service content, equipment limitations, and on-site users; identify situations requiring manual intervention along actual traffic flows to define the scope of operational management.
Risk and multi-party responsibility planning
Coordinate risk control responsibilities among sites, suppliers, and maintenance parties, and specify permissions and contact procedures for stopping, taking over, and resuming services.
Trial start-up, maintenance and human takeover
Pilot pre-activation checks, daily maintenance, and manual takeover; check whether personnel can handle exceptions according to procedures, and retain test and handling records.
Change Assessment and Incident Review
Reassess service risks for hardware, software, or site changes, and adjust control measures and relevant training based on incident reviews.
Preparation
What documents do companies need to prepare?
- Service Context: The site, users, and purposes of the robots.
- System Information: Equipment information, limitations, and vendor explanations.
- Operational Responsibilities: Contracts, maintenance, training and human takeover procedures.
- Incidents and changes: Records of updates, service suspension, resumption and incidents.
For the initial discussion, you can provide a summary. Handle customer, personal and confidential business information within the necessary scope and agreed access permissions.
Project Planning
Estimating time and cost
The service, site, movement of people and partner organisations affect the workload. Schedule tests around site and operating conditions, and reassess when equipment changes.
Consulting covers service safety management. Relevant specialists handle robot product testing, hardware and software development, and on-site engineering. Fees and certification arrangements are agreed separately.
FAQ
Frequently asked questions
Is this standard a safety standard for robot products?
No. ISO 31101 covers application service safety management. Reassess applicability when products, systems or sites change. Relevant specialists must check product testing and technical controls.
Can existing systems and records be reused?
Start with existing service and site information, product specifications, contractual responsibilities, and maintenance and incident summaries. Check the period, scope and evidence quality before filling gaps. Implementation does not require rewriting every document.
Do software updates require a review?
Check whether an update changes service behaviour, limitations or site risks. Arrange the necessary checks and staff briefings, and revise human takeover and service resumption procedures where needed.
How are consulting and third-party certification responsibilities divided?
Vosurein supports system implementation and preparation but does not issue third-party certificates. Confirm the applicable certification scheme, accreditation scope, fees and schedule separately. A certificate does not constitute product approval or proof of compliance with every regulation.
Can the original system be used when moving to a different site?
The general parts can be reused, but when crowd flow, users, service content, or equipment conditions change, it is necessary to reassess applicable risks and responsibility arrangements.
Which version should be confirmed before implementation?
The edition covered is ISO 31101:2023, the first edition. Amendments to other standards do not automatically apply to it. When implementing or changing editions, confirm which edition the customer and assessment scheme use and any transition arrangements. Publication of a standard does not itself set a company’s transition deadline.
Related
Related services and enquiries
Please provide the industry, activities, locations, main requirements, and expected completion time.Contact Vosurein
Content checked: . Applicable versions and requirements depend on the company’s circumstances.
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